Pelagia Gulf Privacy Policy

When you message us to arrange a charter departing from Dubai Marina or Dubai Harbour, we collect the details you provide directly. This includes your name, contact handle on WhatsApp, chosen dates, hire duration of at least 2 hours, guest numbers up to 90 people, and specific add-on requests such as catering or water sports. When you secure a date with the 30% deposit, we process payment verification details. We do not require or collect passport or identity document copies for boarding our vessels.

You have the right to request a summary of the personal information we hold about you, ask for corrections, or request complete deletion of past booking dialogues. Because we do not operate email or telephone support channels, all data management requests are handled directly through our verified messaging channel. Simply contact our team by pressing the WhatsApp button on the page between 9:00 and 23:00 GST, and we will process your data request promptly.

We process your information strictly to manage your vessel reservation, schedule the licensed captain and crew, and coordinate selected extras like transfers or catering. Your conversation history in WhatsApp allows us to maintain accurate records of agreed routes, payment receipts, and schedule changes if adverse weather requires selecting a new date. We also use your contact details to reply within 15 minutes between 9:00 and 23:00 GST. We do not use your personal information for unsolicited marketing or sales calls.

Our website uses standard cookies and technical measurement tools to track general site performance, browsing patterns, and vessel viewing trends across our 33 to 164-foot fleet. These tools capture anonymised technical data such as browser type, operating system, and page interaction times without identifying you as an individual. You can adjust your web browser settings at any time to block or delete cookies, though certain navigational features on the site may function with reduced efficiency.